DELIVERY

Purchases made within Australia and overseas will be dispatched for delivery within 5 - 7 working days (unless otherwise advised) from date payment is received and will then be shipped by Australia Post.

Once your item has been posted you will be notified for your own reference.

Prices quoted at checkout are automatically calculated using Australia Post current rates.

Bejay Designs uses the following Postage services:

EXPRESS POST - Domestic (up to 500gr)
EXPRESS POST INTERNATIONAL

It is your obligation to enter the correct delivery address details at the time of ordering. Bejay designs can not be held responsible for your parcel if you have provided an incorrect address.

We are not responsible for delays in shipping and can/will provide proof of postage on all items.

If you choose the Bank Transfer option as your method of payment it must be received and accepted in full within 3 business days from the purchase date. Payments submitted incorrectly (for example, bank transfers without your name as a reference) will experience delays and problems in processing and fulfilment.

We are an online store so items must be sent out, there is no option to pick up your items.

EXCHANGES AND REFUNDS

Returns are only accepted within the items warranty period of 30 days from purchase. If an item is damaged due to a manufacturing fault we will happily repair or replace the item (if possible) at no charge to you.

There will be no refund on items that have been damaged by normal wear & tear, misuse of an item, or as a result of damage whilst in transit. There are no refunds if you change your mind and some colours may vary slightly from the pictures so please choose carefully.

If returning jewellery to Bejay designs, it is your responsibility to contact us to have the return approved and ensure the goods are adequately packaged to ensure that they do not get damaged during return transit.

Once an item is returned if it is found that the damage was not a manufacturing fault you will be liable for the postage costs to have the item returned to you. If you choose not to pay these costs the item/s will not be returned and you will not receive a refund.

PRIVACY

Your privacy is important to us. You can be confident that your details will remain confidential and will not be shared with any third parties whatsoever.

All Personal information disclosed on our website is for use by Bejay Design’s own use in connection with your purchase or enquiry only.